Setup Help or File Conversions
If you would like help on account and product setup or help on file type conversions, please see our rates below and fill in the form for our help. We will get right back to you ASAP if we require further information from you and a payment link for this service to continue.
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Standard setup (75 per product item)
This option is for users who don't have the time to setup the product by themselves
or who simply would prefer to have us help them set everything up.
What does this option include?
- Send us your image files (in the correct file format and dimensions otherwise there will be an additional charge of 2 per image manipulation output) using the form below and let us know how you would like your images to be setup onto which chosen product. (Note: If you are sending more than 1 file, please zip them into a folder and then upload the zipped file to us.)
- We will setup your images onto the product and add it into your account. If you don't have an account yet, we will create one for you.
- Once ready, we will send you a link for preview and place order. You can still make further modifications to this product/order as required.
- (Note: Maximum file upload size is 100MB)
DOES NOT include the following:
- Note that this is not a design service and is a setup service only. We currently do not offer any design services so you will have to provide all the artwork to us to setup your cards.
- Any image file editing
- Vector file setups such as for High gloss + full color print options.
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Image file manipulation (2 per image output - minimum charge 30)
If you need help on file conversions to a format that is accepted on our builder or need help on file modifications, we can help you.
What does this option include?
- File conversions to acceptable formats e.g. PDF to JPEG etc
- Image resizing to fit product
- (Note: Maximum file upload size is 100MB)
* Required fields
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Thank you for using our services
Our technical team will get back to you as soon as possible. If we require further information we will let you know.
What now?
Please wait while we process your enquiry. You should receive a payment link shortly for this service. We aim to complete service enquiries within 1-3 business days. See the below for what you should expect on each type of service.
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Standard setup (30 per product item)
If you chose this service, this is what you should expect:
- We will examine the files you sent to us to make sure there are no problems. We will inform you if we find any problems.
- We will setup your images onto the product that you chose and add it into your account. If you don't have an account yet, we will create one for you.
- When ready, we will send a link to you to preview and place order. You can still make further modifications to this product/order as required.
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Image file manipulation (1 per image output)
If you chose this service, this is what you should expect:
- We will convert your file(s) into an acceptable format, make any modifcations/change file size/etc and send back to you for you to use on our online maker.
What if you don't hear from us?
In the very unlikely event where you don't hear back from us on this enquiry within 3 days of submission, please let us know by contacting us here.